Last updated: September 12, 2026
What this policy covers
This policy explains how Big Brothers Moving Services collects, uses, and protects personal information provided through this website. It applies to information submitted through our contact and quote forms, as well as basic technical information created when you visit the site.
Information we collect
When you ask for a quote or contact us, you may provide your name, email address, phone number, moving addresses, move date, details about your belongings, and any other information you choose to include.
Like most websites, we may also collect limited technical information such as your browser type, device type, pages visited, referring website, and approximate location based on your IP address. This information helps us understand how the site is used and keep it working properly.
How we use information
We use the information you provide to respond to your enquiry, prepare or discuss a quote, plan requested services, and communicate with you about your move. We may also use technical information to improve the website, measure its performance, and understand which marketing is useful.
Forms, service providers, and analytics
The website may use service providers to host the site, deliver form submissions, send email notifications, prevent spam, and measure website traffic or advertising performance. These providers only receive the information needed to provide their service to us.
Analytics and advertising tools may use cookies or similar technologies. Where these tools are enabled, they may collect technical information about your visit. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.
When we share information
We do not sell personal information. We may share information with trusted service providers that help us operate our website or business, when required by law, or when needed to protect our rights, safety, property, or customers.
How long we keep information
We keep personal information only as long as reasonably necessary for the purpose it was collected, including responding to enquiries, providing services, maintaining business records, and meeting legal obligations.
Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. No website or internet transmission is completely secure, so please avoid sending highly sensitive information through a website form.
Your choices and questions
You may ask to access, correct, or update personal information we hold about you. To make a privacy request or ask a question about this policy, contact us at info@bigbrothersmoving.ca or call 604-218-MOVE.
External links
This website may link to other websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing them with personal information.
Changes to this policy
We may update this policy when our website, services, or legal obligations change. The latest version will always be posted on this page.